WhatsApp Business Features You Can’t Ignore

WhatsApp Business is a platform that allows businesses to communicate with their customers in a more efficient way. There are a number of features available on the WhatsApp Business platform that you cannot afford to ignore. In this blog post, we will discuss some of the most important features and how they can benefit your business. Keep reading to learn more!

Quick Replies

In a fast-paced world, it’s important to be able to respond quickly to customer inquiries. Quick replies are a feature available on the WhatsApp Business in Malaysia that allows you to do just that. Quick replies let you create canned responses to common questions that you can send with just a few taps. This saves you time and ensures that your customers always receive a prompt response. Quick replies are an essential tool for businesses that want to provide excellent customer service. If you’re not using quick replies, you’re missing out on a valuable opportunity to improve your customer service.

Setting Away Messages

Besides, it’s also more important than ever to stay connected with your customers. WhatsApp Business provides a powerful tool to help you do just that: Setting Away Messages. When you enable this feature, your customers will see a message whenever they try to contact you outside of your regular business hours. This is a great way to let them know that you’re unavailable and to give them an estimated time of when you’ll be back. It’s also a good way to reduce the number of missed calls and messages, which can help improve your customer service. So if you’re not using Setting Away Messages yet, now is the time to start!

Label Contacts

WhatsApp Business is a messaging app designed for small businesses. One of the app’s most useful features is Label Contacts. This feature allows you to categorize your contacts into different groups, making it easy to stay organized and quickly find the information you need. For example, you could create a label for “customers” and another for “suppliers.” You can even create custom labels to better suit your needs. Best of all, Label Contacts is free to use and easy to set up. There’s no reason not to take advantage of this helpful tool.

Interactive Business Messages

As a business owner, you know that customer communication is key to success. With WhatsApp Business, you can take your customer service to the next level with Interactive Business Messages. This feature allows your customers to book appointments, make purchases, and more without ever having to leave the app. Plus, it’s easy to set up and use. All you need is a computer with an internet connection and a WhatsApp Business account. So what are you waiting for? Start using Interactive Business Messages today to improve your customer communication and take your business to the next level!

Business Profiles

Business Profiles are a feature available on the WhatsApp Business platform that provides businesses with an essential way to connect with their customers. By creating a Business Profile, businesses can include important information such as their address, website, and description. This information helps customers quickly find and contact the business, making it easier to do business. In addition, Business Profiles also allow businesses to create customised messages for their customers. This can be used to promote special offers or announcements and provides a valuable way for businesses to stay in touch with their customers. As a result, Business Profiles are an essential part of the WhatsApp Business platform, and should not be ignored by businesses looking to connect with their customers.

List Messages and Reply Buttons

WhatsApp Business offers a great way to stay in touch with customers, with its List Messages and Reply Buttons features. This feature allows you to send out messages to a list of people, and then quickly reply to any responses that you receive. It’s a great way to keep your customers updated on your latest products and services and to get their feedback on what they think. Plus, it’s a quick and easy way to stay in touch with your customers, which is essential for any business. So if you’re not already using WhatsApp Business, then be sure to check out this great feature today!


Whether you are looking to promote your products, services, or even just your brand, WhatsApp Business catalogues are a powerful tool that you cannot afford to ignore. With catalogues, you can showcase your offerings in a visually-appealing way that is sure to grab the attention of your target audience. What’s more, catalogues are easy to set up and manage, and they can be seamlessly integrated with your website and other social media platforms. As a result, catalogues offer an efficient and cost-effective way to reach out to your customers and prospects. So if you are not already using catalogues as part of your WhatsApp Business strategy, now is the time to start.

Message Statistics

One of the best features of WhatsApp Business is Message Statistics. Message Statistics give you an overview of how your messages are performing, including how many messages are sent, delivered, and read. This information is essential for understanding how your customers are interacting with your business. With Message Statistics, you can easily see which messages are resonating with your customers and which ones are being ignored. This information can help you adjust your marketing strategy to better suit your audience. So if you’re not already using Message Statistics, now is the time to start. It could be the key to making your business more successful.

WhatsApp Business API

The WhatsApp Business API are a set of tools that allow businesses to interact with their customers through the WhatsApp messaging app. The API enables businesses to send and receive messages, track delivery statuses, and manage customer interactions. The WhatsApp Business API can be used to create automated customer support systems, marketing campaigns, and other business-to-customer interactions. The WhatsApp Business platform is free to use for businesses of all sizes, and the API is available for all businesses that sign up for the platform. The WhatsApp Business API are a powerful tool that businesses should not ignore.

Final Thought

WhatsApp Business is a powerful platform that offers a variety of features that businesses can use to connect with their customers. Business Profiles, List Messages and Reply Buttons, Catalogs, Message Statistics, and the WhatsApp Business API are just some of the features that businesses should take advantage of. If you’re not already using WhatsApp Business, then be sure to check out all that it has to offer. It could be the key to making your business more successful.

This article is posted on techld.